Service Level Agreement
Uptime
We Direct Hosting UK always strive for 100% server uptime. We will always work hard to keep the servers available and performing to their highest standard
Support
We Direct Hosting UK will always provide the best support possible using methods such as support e-mail, forums, online helpdesk. We guarantee that all support queries will be answered within 48 hours.
Data Protection
We Direct Hosting UK agree never to sell, make public, or distribute your details that we keep with your account records. This information is for internal use.
Credit Card Security
All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details.
No Hidden Costs
We Direct Hosting UK guarantee to charge you the price that you see our website for our hosting services with absolutely nothing added. There are no setup fees, admin fees, or other hidden costs that will be added to your order.
